Privacy Policy

This Privacy Policy explains how HappyHairKnots (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you visit happyhairknots.in or make a purchase. By using the Site, you consent to the practices described here.

We collect information you provide and information gathered automatically:

• Account & order details — name, email, phone, shipping/billing address, date of birth and gender (if you choose to share it), and order history.
• Payment information — processed securely by Razorpay. We do not store your full card or banking details on our servers.
• Usage data — device, browser, IP address and pages visited, collected through cookies and similar technologies to keep the Site working and to improve it.

We use your information to:

• process, fulfil and deliver your orders, and provide order updates;
• manage your account, cart, wishlist and saved addresses;
• respond to support requests, returns and refunds;
• prevent fraud, secure the Site and meet legal obligations;
• improve our products, service and (where you’ve opted in) send you offers.

We share personal data only as needed to run our business — with payment processors (Razorpay), shipping and courier partners, email/SMS providers, and IT service providers — and where required by law. We do not sell your personal information.

We use essential cookies to keep you signed in and to remember your cart, and analytics cookies to understand how the Site is used. You can control cookies through your browser settings, though disabling some may affect how the Site works.

We keep your information for as long as your account is active or as needed to provide our services, comply with legal, tax and accounting requirements, resolve disputes and enforce our agreements.

We use reasonable technical and organisational measures — including encrypted connections and access controls — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You may access, correct or update your account information at any time, or request that we delete your personal data, subject to legal retention requirements. To make a request, contact us via our Support Center.

The Site is not directed at children under 18, and we do not knowingly collect their personal information without parental consent. If you believe we have, please contact us so we can remove it.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date.

Questions about your privacy? Visit our Support Center. See also our Terms & Conditions.